Delivery and return
Who are you sending with?
We offer delivery with GLS and Post Nord. You can read more about our different shipping prices and options right here .
How do I return a package?
At Homehagen, we offer free returns within 14 days of receiving the order. Send us an email at info@homehagen.com with your order number and what you want to return, and we'll send you a free return label by email, which you just have to print and put on your return package.
I have a complaint. What do I do?
At Homehagen, we offer a two-year right of complaint. Should you have a complaint, we ask you to contact us as soon as possible. Stop by the store or send us an email at info@homehagen.com with a picture and a few words about the complaint.
Products
Where are your products produced?
Our production is in Portugal at a recognized, GOTS-certified factory.
An important part of our success is the quality and choice of our collaboration partner, who have their focus on how they produce their fabrics and textiles. By collaborating with textile experts from the famous region of Guimaraes in Portugal, we are able to deliver a premium product that maintains a high standard of weaving. The manufacturer can also vouch for making a product that can withstand the test of time. Everything is made by skilled craftsmen who have worked in the same area over time since the 18th century.
What certifications do your products have?
Our bed linen in cotton satin and cotton percale is both GOTS-certified and carries the Oeko-tex certification.
Our linen bedding is Oeko-Tex certified.
Our towels are made of organic cotton and Oeko-Tex certified.
Our wool products are Oeko-Tex certified.
What cotton do you use?
We only use organic cotton that is either Oeko-Tex certified or GOTS certified.
What sizes do your bedding come in?
Our bedding comes in many different sizes. See our size guide right here .
Wash and care
How do you recommend washing your bed linen?
We recommend that you unfold the product completely before washing and avoid overfilling the machine. The product stretches easily after washing. The bedding can withstand being tumble-dried at low heat, but we recommend that you air dry the bedding, as it gives a smoother result and is better for the environment. The first times you wash your bed linen, we recommend 40 degrees and you may find that it curls a little. As the bedding is 100% organic and without any kind of anti-crease chemicals or other synthetics, it will have a natural crease, but it becomes smoother in use when the fibers have been processed and settled. If a smooth and shiny look is desired, ironing is recommended.